Cancellation policy

Effective Date: September 25, 2026
Last Updated: September 25, 2026

1. Overview

This Subscription Cancellation Policy applies to Subscribe & Save orders placed with WWWS LLC dba Frequencify and EMF Gone ("we," "us," or "our"). It explains how your subscription renews, how to change or cancel it, and how refunds work for subscription orders. It supplements our Terms of Service, Refund Policy, and Privacy Policy.

You can cancel your subscription at any time. There is no minimum number of orders and no cancellation fee.

2. How Subscribe & Save Works

  • When you choose Subscribe & Save, you receive 30% off the regular price on your first subscription order and 15% off the regular price on every order after that.
  • Your subscription renews automatically every month, starting from the date of your first order, until you cancel.
  • On each renewal date, we charge the payment method you used at checkout (or the one you later saved to your account) for the subscription price, plus any applicable shipping and taxes, and ship your order.
  • The price, frequency, and renewal terms are shown on the product page and at checkout before you subscribe, and in the confirmation email you receive after your first order.

3. How to Cancel

You can cancel in two ways:

  • Online: Go to frequencify.com/apps/subscriptions, enter the email address you used for your order, and open the secure link we email you. No password is needed. Then select Cancel Subscription.
  • Email: Send your name, the email address on your order, and your order number to support@frequencify.com. Email cancellations must reach us at least 24 hours before your subscription renews, so we have time to stop your next order.

Timing: To stop your next order, cancel before your next billing date. If you cancel after the charge for an order has already been processed, that order will be sent as normal and your cancellation will apply to all future orders. If you cancelled in time and were still charged, contact us and we will refund that charge in full.

We will send you an email confirming your cancellation. If you don't receive it, please contact us.

4. Skip, Pause, or Change Your Subscription

Instead of canceling, you can also skip an upcoming order, change your next order date, pause and resume your subscription, update your shipping address, or update your payment method at any time on the Manage your subscription page, or by contacting us.

5. Renewal Reminders

We will email you a reminder 3 days before each renewal charge, with a link to manage your subscription. You can skip, change, or cancel your order at any time before the charge.

6. Refunds on Subscription Orders

Subscription orders are covered by our Refund Policy:

  • Your first subscription order of an EMF Gone or NRG On liquid formula counts as a first-time purchase and is covered by our First-Time Buyer's Guarantee (Refund Policy, Section 3.1), if it is your first purchase of that formula.
  • Renewal orders are repeat purchases. They are not covered by the First-Time Buyer's Guarantee, but unopened bottles may still be returned within 30 days of delivery under our general return policy (Refund Policy, Section 1).
  • To start a return or refund request, follow the steps in Section 4 of our Refund Policy.

Canceling your subscription does not by itself refund orders that have already been charged and shipped.

7. Failed Payments

If a renewal payment fails, we will email you so you can update your payment details, and we will automatically try to charge your payment method again once a day for up to 7 days. If the payment still cannot be completed, that order is skipped and will not be shipped. Your subscription stays active, and your next order will be charged on its regular renewal date. You can update your payment method at any time on the Manage your subscription page.

8. Changes to Your Subscription Price or Terms

If we change the price or terms of your subscription, we will email you at least 30 days before the change takes effect. You may cancel at any time before the change applies to you.

9. European Union and UK Customers

If your order is shipped into the European Union or the United Kingdom, your 14-day cooling-off rights described in Section 9 of our Refund Policy also apply to your first subscription order.

10. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top shows when it was last changed. Changes do not affect subscription orders already charged before the change.

11. Contact Us

WWWS LLC dba Frequencify and EMF Gone
1309 Coffeen Ave STE 7198
Sheridan, WY 82801, United States

Email: support@frequencify.com
Phone: (844) 636-2132